Intelligent customer service 24 hours a day, 7 days a week
Centralize WhatsApp, Instagram, Facebook and webchat in a single system. Automate with humanized AI, distribute to your team and never leave a customer without a response.
Your customers' favorite channel, with the intelligence your team needs
SmartCHAT is SmartCRM IA's multi-channel service solution. It unifies all your company's messaging channels in a single environment, with AI automation, intelligent distribution and real-time reports.
No more missed messages on personal WhatsApp, unanswered customers outside business hours and overloaded agents. SmartCHAT solves all of this with cutting-edge technology and an easy-to-use interface.
How SmartCHAT works
Everything you need for excellent customer service
SmartCHAT brings together the essential tools to automate, organize and scale customer service across all channels.
Humanized AI Agent
Serve customers 24/7 with an AI agent that understands context, responds naturally and escalates to humans when necessary. No robotic responses.
Unified Multi-channel
Manage conversations from WhatsApp (Official Meta API and alternative connections), Native Chat for websites, landing pages and web systems in a single inbox. Instagram and Facebook Messenger are in development (Beta). Never miss a customer message.
Flow Automation
Create automated service flows for lead qualification, scheduling, technical support and after-sales on available channels. Set up once, works forever.
Intelligent Distribution
Automatically distribute conversations among agents based on availability, expertise and workload. No queues, no waiting.
Service Metrics
Track AHT, CSAT, service volume, response time and customer satisfaction in real time. Make data-driven decisions.
Multiple WhatsApp Connections
Connect multiple WhatsApp Business numbers to the same system. Separate services by department, product or region without losing history.
Choose the ideal plan for your team
SmartCHAT is available as a standalone plan or integrated with SmartCRM. Start with the plan that makes sense for your current stage.
SmartCHATManage and centralize your message service
Starting from
+ implementation setup
Centralize your service from multiple channels
AI-powered service assistants
Manage all your conversations
Included in this plan
*The initial monthly value of the SmartCHAT plan starts at R$ 99.00 and includes up to 03 agents, 5000 message sends.
SmartBASESearch and find information on companies across Brazil
Starting from
Zero setup
Updated company data
Excel spreadsheet download
Custom filters
*The initial monthly value of the SmartBASE plan starts at R$ 199, considering up to 01 user, access to 1000 CNPJs and R$ 100 in enrichment credits.
StartCRMCRM + Lead Generator to boost your sales funnel
Starting from
+ implementation setup
Full CRM to manage multiple commercial funnels
Lead and prospect generation
Results monitoring dashboard
Included in this plan
*The initial monthly value of the StartCRM plan starts at R$ 399, considering up to 03 users, 5000 message sends, SmartBASE access for 1000 CNPJs.
SmartCRMCRM + Lead Generator + Commercial funnel automation
Starting from
+ implementation setup
Commercial funnel automation
Message management features
Integration API
Included in this plan
*The initial monthly value of the SmartCRM plan starts at R$ 599, considering up to 03 users, 5000 sends, 01 WhatsApp connection, SmartBASE access for 1000 CNPJs.
SmartCRM IACRM + Lead Generator + AI commercial funnel automation
Starting from
+ implementation setup
AI Digital Team creation
Smart Actions executed by AI
Strategic Insights generation
Included in this plan
*The initial monthly value of the SmartCRM IA plan starts at R$ 799, considering up to 03 users, 5000 sends, 01 WhatsApp connection, 1000 AI interactions, SmartBASE access for 1000 CNPJs.
Explore all features available in each plan
Customize resources and see the price in real time
Build Your Plan
Choose your base plan
Customize resources
Commitment period— discount on setup
4. Pacote de suporte— opcional, adicione ao seu plano
SmartCRM IA
R$ 799,00/mo
CRM + AI + Prospecting
Monthly fee
Onboarding setup
Included resources
Receive summary by email
Starting prices. Final price confirmed by the sales team.
Who uses SmartCHAT and how
Discover how different types of companies are using SmartCHAT to transform customer service into a competitive advantage.
Reduce response time from hours to seconds
Support teams use SmartCHAT to automate responses to the most frequent questions, free agents for complex cases and ensure no customer goes unanswered — even outside business hours.
Automatically qualify leads before passing to the salesperson
Sales teams use SmartCHAT to create qualification flows that ask about budget, timeline and needs before connecting the lead with a salesperson — ensuring the team focuses on those with real potential.
Serve, sell and do after-sales via WhatsApp
Online stores use SmartCHAT to answer product questions, confirm orders, send delivery updates and collect reviews — all automatically through Brazilian customers' favorite channel.
Scale service without growing the team
Companies with high service volumes use SmartCHAT to absorb demand peaks with AI, maintaining service quality without hiring more agents.
Ready to transform your customer service?
Start free for 7 days and see how SmartCHAT elevates your customers' experience and your team's productivity.